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JOA art & gifts
ENAR

Refund & Return Policy

Because many of our products are customized and personalized specifically for you, customized orders cannot be returned or exchanged simply because you change your mind.

However, your satisfaction is very important to us. 💗

If your order arrives damaged, defective, or different from what you requested, please contact us within 48 hours of receiving your order and send us clear photos/videos of the issue.

After reviewing the case, we may offer a replacement, correction, or another appropriate solution.

Please contact us before returning any item. We will guide you through the process.